ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop and maintain appropriate international business networks

1.1 Allocate time to build and maintain international business networks

1.2 Identify opportunities to build international business networks

1.3 Use participation in international and Australian business associations, trade fairs, conferences and professional development activities to establish and maintain a network of support for the business and to enhance personal knowledge of international markets

1.4 Identify and maximise opportunities to make facetoface contact with overseas business associates and international business network members

1.5 Establish communication channels to exchange information and ideas with international business network members

1.6 Provide input to the network and seek and verify feedback

2. Reflect social and cultural awareness in developing and maintaining international business networks

2.1 Identify sources of information relating to social and cultural awareness for specific cultural groups within current and prospective network membership

2.2 Analyse and note sources of information relating to social and cultural awareness for specific cultural groups within current and prospective network membership using available information sources

2.3 Use communication styles and social mores appropriate to specific cultural groups in relating to individuals and groups within the network

2.4 Review the quality of communication and relationships with network members on a regular basis to determine effectiveness of communication styles and interactions

3. Review own participation in international business networks

3.1 Estimate and document costs of own participation in international business networks

3.2 Quantify and document the value of outcomes derived from participation in international business networks

3.3 Analyse the value of outcomes derived from participation in international business networks in comparison to costs of participation

3.4 Ensure that decisions are made and implemented to increase, maintain or decrease participation in networking activity as a result of review process

Skill

Performance

Criteria

Description

Reading

1.2, 1.3, 2.1, 2.2, 2.4, 3.3

Interprets, analyses and evaluates complex information in texts to identify ways to build and maintain networks

Writing

1.5, 2.2, 2.4, 3.1, 3.2

Develops a range of texts relating to network management using vocabulary, grammatical structures and conventions appropriate to the context and target audience

Records details of appropriate information sources for future reference

Oral Communication

1.3, 1.6, 2.3, 2.4

Participates in verbal exchanges of ideas with a range of audiences using appropriate structure and language

Uses questioning and active listening to request feedback or to clarify or confirm understanding

Numeracy

3.1-3.3

Uses a limited range of mathematical calculations to calculate and reconcile amounts and evaluates and compares numerical information

Interact with others

1.3, 1.5, 1.6, 2.3, 2.4, 3.2

Establishes and uses appropriate conventions and protocols when communicating with diverse network members

Adapts personal communication style to show empathy and respect for the opinions, values and particular needs of others

Implements strategies to build rapport and foster strong relationships

Get the work done

1.1-1.6, 2.1-2.4, 3.1-3.4

Plans, organises and implements tasks to achieve networking objectives, changing plans when necessary

Systematically gathers and analyses all relevant information and evaluates options in order to determine effectiveness of information sources, communication methods and participation in networks

Uses digital tools to gather, store, access or share information